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Job Posted: 09-21-2018 Location: Hazard, KY Hourly Rate/Salary: BOE Number of Openings: 1 Industry/Sector: Customer Service
Additional Information: Job Description Service Pump & Supply is seeking a results-driven inside salesperson eager to join a company that solves the toughest water-related challenges. With five locations in four states, we provide products and service for the mining industry, municipal water and wastewater facilities, industrial factories, and oil and gas customers. We are looking for someone who is committed to excellence and hungry to prove they belong on a competitive team. Inside salespeople serve as liaisons between customers, outside sales personnel, and other Service Pump departments to facilitate sales, repairs, and service accurately and efficiently. We need an ambitious individual who can promote strong customer relations while maintaining our high standards of service and quality. We value talent and reward performance with increased responsibilities. Responsibilities ● Understand product features and benefits as they relate to specific customer needs. ● Respond to phone and email customer requests for product information, quote new orders, provide delivery information, follow up on orders, and handle complaints. ● Process vendor returns. ● Work with outside salespeople, engineers, inventory management, and others to meet customer needs. ● Use ERP system for order entry, changes, and cancellations; open order monitoring; and purchasing. ● Maintain current and accurate customer records. ● Coordinate equipment startup. ● Develop sales opportunities by researching and identifying potential accounts, building relationships, and providing technical information and explanations. Qualifications ● Exceptional levels of dedication and motivation ● Enthusiasm for learning and growth in position ● Bachelor’s degree (preferred) or equivalent sales/service experience ● Proven sales or customer service skills and demonstrated ability to achieve goal ● Ability to read, analyze, and interpret industry journals and parts guides ● Ability to define problems and analyze information to make timely decisions ● Effective communication and interpersonal skills with customers, colleagues, and management team ● Ability to handle multiple priorities and remain focused and organized ● Proficient computer skills ● Strong mathematical and problem-solving skills ● Mechanical aptitude a plus ● Superior organization and time-management skills ● Ability to work on-call schedule that requires availability after hours, weekends, and holidays Good service makes us strong. Talent makes us competitive. If you can offer both, we want to talk to you! Contact Suzanne House, HR Manager email@example.com 304-710-3552 *Service Pump & Supply is a drug-free workplace. *Service Pump & Supply provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. We seek applications from a broad variety of candidates.